Complaints book

OS INDUSTRIAS S.A.C. - 20535844381

AV. JUAN DE ALIAGA NRO. 426 DPTO. 802 LIMA - LIMA - MAGDALENA DEL MAR

In accordance with the provisions of the Consumer Protection and Defense code, we have a Complaints Book at your disposal so that you can register your complaint or claim about an order or transaction carried out through our pages.

Identification of the complaining consumer

Full first and last name

Address

Identity document

Document number

Phone / mobile phone

I am a minor

Name of Father / Mother / tutor

Address

Phone / mobile phone

Provider Information

Business Name

Establishment Address

Provider Name

Identification of the contracted asset

Product

Service

Amount claim

Description

Consumer Claim and Order Detail

Claim

Complain

Detail

Order

* The formulation of the claim does not prevent resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI.

* The provider must respond to the claim within a period not exceeding fifteen (15) calendar days, being able to extend the period up to fifteen (15) more days, prior communication to the consumer.